Los Angeles, California 0 comments
Not resolved

The first time i called for a software problem they told me to call someone else.

Two days ago when I called them for my computer he told me i needed to replace my new Seagate hard drive.Today when i called they told me i needed to reinstall my operating system.

So I inserted my boot disc (which they couldn't figure out) booted my pc, ran AVG it found a malware problem I fixed it in 2 minutes where couldn'tdo in 5 hours. When i asked the Tec. person he told me that a boot disc wouldn't work. What a waste of money and the hours i will never get back!

If you have a problem call someone who knows what to do!!!Here is a good way to waste $19.95/mt.

Review about: Poor Technical Support.

Signed up for support. They're not answering the phone or online.

Nashua, New Hampshire 0 comments
Not resolved

I signed up for for online computer support last fall. At first they were great - fast and knowledgeable.

I had a computer issue crop up this Monday. I've called them four times and have been kept on hold for at least 45 minutes each time, never reached a real person. I've left three messages. I've even tried their online chat. No response at all.

I've prepaid for their services and it's been four days without a response and my computer still isn't fixed. What a rip off!I'm paying for a service that I'm not getting. I won't recommend them any more. Don't use them!!!

Review about: Online Computer Support.

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